Refund policy

Refund policy

We want every Goldie & Wren piece to genuinely transform your room. If it doesn't, here's exactly how returns work.

30-day returns

You may return any item within 30 days of delivery for a full refund of the product price. Items should be returned in their original packaging and in resellable condition. To start a return, contact us at hello@goldieandwren.com (or reply to your order confirmation) with your order number and the word “return”. We'll send the return address and steps within one business day.

Refund processing

Once your return arrives at the warehouse, we process the refund to your original payment method within 3-5 business days. Your bank may take a few additional days to display it.

Return shipping

Change-of-mind return postage is at your cost. If the item is faulty, damaged in transit, or not what you ordered, return shipping is on us, always.

Damaged on arrival

Send a photo of the box and the item within 7 days of delivery and we'll dispatch a replacement immediately. You never pay for transit damage.

Warranty

Lamps carry a 12-month warranty against manufacturing faults (batteries that won't hold charge, controls misbehaving, flickering). We replace first and ask questions later.

Your statutory rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Equivalent consumer protection legislation applies to Canadian customers. Nothing in this policy limits those rights.

[LEGAL_ENTITY_NAME] · [BUSINESS_ADDRESS] · hello@goldieandwren.com