Shipping & Returns
Shipping
Every order is dispatched from a warehouse inside your country - Australia for Australian orders, Canada for Canadian orders. That's why delivery takes days, not weeks, and why nothing arrives with the wrong plug.
- Australia: 3-7 business days, free over AU$120
- Canada: 5-10 business days, free over CA$110
- New Zealand: 7-14 business days
Orders placed before 2pm (Sydney time) leave the warehouse the same business day. You'll receive a tracking link by email the moment your order ships, and the exact delivery window is shown at checkout before you pay. No surprise fees, ever.
Returns
30 days, no interrogation. If a piece doesn't transform the room the way you hoped, you can return it within 30 days of delivery for a full refund of the product price.
To start a return: reply to your order confirmation email, or use the contact page with the word “return” and your order number. We'll send the steps within one business day.
- Items should come back in their original packaging, in resellable condition
- Refunds are processed to your original payment method within 3-5 business days of the return arriving
- Change-of-mind return postage is at your cost; if the item is faulty or damaged, it's on us, always
Damaged on arrival
Send us a photo of the box and the piece within 7 days of delivery and a replacement leaves the warehouse. You never pay for transit damage. This matters especially for The Wave mirror. It ships double-boxed with reinforced corners, and we stand behind every one.
Warranty
Every lamp carries a 12-month warranty covering faults that aren't wear-and-tear: batteries that won't hold charge, touch controls misbehaving, flickering. We replace first and ask questions later.
Nothing on this page limits your rights under the Australian Consumer Law or applicable Canadian consumer protection legislation. Those guarantees apply automatically, on top of everything above.