FAQ
Everything people ask before their first order: delivery, the glow itself, and what happens if something's not right. If your question isn't here, write to us: a human answers within one business day.
Orders & delivery
Getting it to you
Where do you ship from?
From warehouses inside your country: Australia for Australian orders, Canada for Canadian orders. That's why delivery takes days, not weeks: 3-7 business days in Australia, 5-10 in Canada.
How much is shipping?
Free over AU$120 (CA$110 in Canada). Under that, the exact rate shows in your cart before checkout. No surprises on the payment page.
How do I track my order?
You'll get a tracking link by email the moment your order leaves the warehouse. If it ever goes quiet, reply to any of our emails. A human reads them.
When do orders go out?
Orders placed before 2pm (Sydney time) are dispatched the same business day. After that, the next business day.
Product & light
The glow, explained
Is the light warm or harsh?
Warm only. That's the house rule. Every piece lives between candle-glow and soft white, dimmable to exactly the mood you meant. “Office white” is physically impossible here.
How long do the batteries last?
The Wren gives you weeks of evenings per charge at dinner brightness, and recharges by USB-C like your phone. Exact hours are listed on each product page.
Can I use them outside?
The Wren loves a covered balcony table. The Firefly lights are made for the garden: solar, weatherproof, on at dusk. Full details per product page.
Are they safe and compliant?
Everything that plugs into a wall ships with the correct plug for your country and meets the applicable electrical safety standards for that market. Battery and solar pieces charge by USB-C or sunlight. Nothing to wire, ever.
Returns & warranty
If something's not right
What if I don't love it?
30-day returns, no interrogation. Start a return by replying to your order confirmation or via the contact page. We'll send the steps within one business day.
What does the 12-month warranty cover?
Any fault that isn't wear-and-tear or an accident: battery that won't hold charge, touch controls misbehaving, flickering. We replace first, ask questions later. This sits on top of your consumer guarantees under Australian and Canadian law.
My order arrived damaged. What now?
Photo of the box + photo of the piece, sent to us within 7 days, and a replacement leaves the warehouse. You never pay for transit damage.